Any Random Listener Will Do. I have come to believe the success of handling an irate person or complaining customer is to realize that any random listener will do. In the past we have run seminars for customer service personnel. I remember, specifically, a woman who worked for the airlines. She expressed that she wanted […]
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“What I am is God’s gift to me, what I make of myself is my gift to God.” This plaque hangs on the wall in my office. It is my belief that God did not put me on this earth to “mark time” until the next life. Therefore, it is my duty to maximize the […]