He says, “The human voice—it’s the instrument we all play….It’s the only one that can start a war or say, ‘I love you.’ And yet, many people have the experience of when they speak, people don’t listen to them.”
Treasure goes on to list 7 reasons why people may not be listening when you speak. Avoiding these mistakes will make your communications more effective.
In addition to the what you may be saying, Treasure also addresses mistakes people make with how they say things. Effective communication strategies include not only what you say, but how you say it